Consig AI, Inc. ("Consig AI," "we," "our," or "us") is committed to protecting the privacy and security of the information entrusted to us.

1. Who We Are

Legal Entity: Consig AI, Inc.
Address: 5366 Central Florida Pkwy, #2009, Orlando, FL 32821, USA
Contact: privacy@consig.ai

2. Information We Collect

We collect the following categories of data in connection with our services:

  • Call Recordings: Audio of inbound and outbound calls
  • Transcripts: Text versions of call recordings
  • Caller Information: Caller ID, phone numbers, and metadata (call times, duration, agent IDs)
  • Interaction Logs: Data from calls and communications, system and error logs
  • Customer-Provided Data: Client information including CRM data and account details
  • Device & Technical Data: IP addresses, browser type, operating system

Sensitive Data

Our services may involve processing Protected Health Information (PHI). HIPAA compliance is required and Business Associate Agreements (BAAs) are mandatory for healthcare customers. Payment card data is processed per PCI DSS Level 2 standards, with Level 1 certification planned.

3. How We Use Information

Data is used for the following purposes:

  • Service Delivery: Providing and improving our voice AI platform
  • Quality Assurance: Monitoring and improving call quality
  • AI Model Training: Improving model performance
  • Compliance & Legal: Meeting regulatory and contractual obligations

4. Data Sharing

Information may be shared with authorized customers, third-party vendors meeting our security standards, and legal or regulatory authorities when required by law. We do not sell personal information.

5. Data Retention

We retain data indefinitely unless otherwise required by law or contract. Customers may request deletion by contacting privacy@consig.ai.

6. International Data Transfers

We comply with EU GDPR and UK GDPR using lawful transfer mechanisms for any international data transfers.

7. Data Subject Rights

Under applicable law, individuals may request access, correction, deletion, or restriction of processing, and may file complaints with data protection authorities.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from minors without consent.

9. Changes to This Policy

We may update this policy from time to time. Continued use of our services constitutes acceptance of any changes.

10. Contact Us

For privacy inquiries, contact us at privacy@consig.ai or at our Orlando headquarters: 5366 Central Florida Pkwy, #2009, Orlando, FL 32821, USA.